Privacy Policy

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1. Introduction 

Communique Hub LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including SMS/MMS messaging programs compliant with The Campaign Registry (TCR) requirements for A2P 10DLC messaging.

2. Information We Collect We collect various types of information to provide and improve our messaging services, including:

• Personal Information: Name, phone number, email address, and other identifying details provided by you.
• Message Data: Content, metadata, and logs of SMS/MMS messages sent and received.
• Device Information: IP address, device type, operating system, and mobile carrier details.
• Consent Records: Proof of opt-ins and opt-outs as required by TCR compliance standards.

3. How We Use Your Information We use the information collected for the following purposes:

• To deliver and manage SMS/MMS messaging services.
• To comply with TCR requirements, including consent verification and recordkeeping.
• To improve our communication and customer service.
• To prevent fraud, abuse, and ensure security.
• To comply with legal and regulatory obligations.

4. Information Sharing and Disclosure We do not sell, rent, or share your personal information except in the following cases:

• With Service Providers: Trusted third parties who assist in delivering our messaging services and ensuring compliance with TCR.
• Legal Compliance: When required by law, court order, or regulatory requirements.
• Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred.
•  Information sharing:  SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate companies for marketing purposes

5. User Consent and Opt-Out

• You must provide explicit consent to receive SMS/MMS messages from us, as required by TCR guidelines.
• You can opt out at any time by replying with "STOP" or following the instructions provided in our messages.
• Opt-out requests are honored immediately, and no further messages will be sent unless re-opted in.

6. Data Security We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention We retain collected data only as long as necessary for compliance, legal, and operational purposes, in alignment with TCR guidelines.

8. Your Rights Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Restrict or object to certain data processing activities.
• Withdraw consent for messaging services at any time.

9. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be communicated via our website or other appropriate channels.

10. Contact Us For questions or concerns regarding this Privacy Policy or your data, please contact us at: info@communiquehub.com